Listening to Stories of How People Value Firefox to Redefine Metrics

Authors: Gemma Petrie & Jennifer Davidson

Futures Thinking: A participant in one of our Seattle workshops reflects on an optimistic scenario building exercise.

Measuring success through how a product scales is commonplace in the technology industry. …


Munich Public Transit (Photo: Gemma Petrie)

Last year, the Firefox User Research team conducted a series of formative research projects studying multi-device task continuity. While these previous studies broadly investigated types of task flows and strategies for continuity across devices, they did not focus on the functionality, usability, or user goals behind these specific workflows.

For…


Like many organizations, Mozilla Firefox has been experimenting with the Google Ventures Design Sprint method as one way to quickly align teams and explore product ideas. Last fall I had the opportunity to facilitate a design sprint for our New Mobile Experiences team to explore new ways of connecting people…


For many consumers, software and hardware choices are increasingly becoming choices between incompatible brand ecosystems. In today’s marketplace, a consumer’s smartphone choice is likely to have a far-reaching influence on options for everything from file storage to wearable technology. With each app purchase or third-party service sign-up, consumers become further…


In early January, we conducted user research to refresh our understanding of how people save, share, and revisit content with the goal of building our knowledge base for a larger contextual research project on multi-device task continuity that is currently being conducted. (More on that in a future blog post.)

Methodology

Gemma Petrie

Principal User Researcher @Mozilla

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